The Smart Tek family
Not a phone tree. Not a robot. Part of your team.

AI that works like your best employee, not like a phone tree.

No “press 1,” no runaround, no dead-end voicemail. Your customers get a real conversation and a real answer in your company’s name. You get your time back to grow the business.

  • Every call answered the way you’d answer it, day or night
  • Jobs booked and problems handled, not just messages taken
  • A real person is always one step away when it matters
Build your team 2 min

First 45 days free. Then from $49/mo · No contract · Keep your number

Why we built this

We hate the AI runaround too.

You know the call. “Press 1. Press 2. Sorry, I didn’t catch that.” Twenty minutes later you still haven’t reached a person, and you still don’t have an answer. Big companies use AI to keep customers away from people. (You know the ones.) We built SmartHorizon.AI to do the opposite.

For your customers: no runaround

It talks like someone on your team, not a menu. It listens, picks up on what they need and how they’re feeling, answers the question, books the job or fixes the problem, and tells them exactly what happens next. If they want a person, they get one. No maze, no loop.

For you: no robots taking over

Nervous about AI? Most owners are, and so were we. This doesn’t replace your people or your judgment. It’s set up around how you do things, in your voice, by your rules. Anything big waits for your OK, and you can pause it anytime. You stay in charge.

An answering servicetakes a message.
SmartHorizon.AItakes care of it.

With a message, the problem still lands on your desk. Here, the question gets answered, the job gets booked, the ticket gets opened, the follow-up gets sent, and only what truly needs you comes to you.

  1. A call comes inanswered on the first ring, day or night
  2. It knows who’s callingtheir history, their property, their last visit
  3. The work gets createdjob booked, ticket opened, notes written
  4. The right person gets ityour tech, your office, or you
  5. You see the outcomeone short briefing, nothing buried

Buy back your time.

Grow without the hiring headache

Add the help you can’t find, or can’t afford yet. Scale up or down month to month.

Get your evenings back

The day-to-day runs itself, so your hours go to the work that pays and the life you’re working for.

Keep your quality

The same standard on every call, at 2 PM or 2 AM. Grow fast without cutting corners.

“I built this because I can’t stand AI phone systems either. I wanted something that treats my customers the way I would, and gives me my time back. If it doesn’t do that for you, you shouldn’t pay for it.”
Shawn Ostrofsky, founder, Smart Tek of Long Island

The only risk is getting busier. 45 days free, no contract, cancel in one click.

Hear it answer a call in your trade

Real recorded voices, the same ones your callers would hear. Pick a trade and press play.

June, Front Deskanswering for a sample business
Press play to hear the call.

Sample businesses and callers are made up. Your team uses your company name.

Want the real thing? Call Dawn right now.Our own AI sales rep, live on the phone. Ask her anything, try to trip her up, or ask for Shawn.
📞 (631) 257-3051
Your Command Deck

Then watch what happens behind the scenes.

One real kind of evening, sped up. Every call turns into work that gets done, and you only step in when it matters.

  1. June answers a no-heat call at 6:52 PM
  2. The job, ticket, and tech are set up automatically
  3. The customer gets a text with the arrival time
  4. One decision waits for you, and you tap Approve
  5. Every step is on the record
  6. You see the crew, the customer, and the weather
  7. One short briefing tells you how the night went

Sample business and customers, modeled on the real Command Deck.

Is this you?

You're up a ladder on a job. Your phone won't stop ringing.

Your stress
1 hot lead for you. Everything else is handled.
0calls answered
0jobs lost
0interruptions
SmartHorizon.AI in 10 seconds
1. Someone needs youA customer calls, texts, or needs help. Day, night, or weekend.
2. Your AI team handles itIt answers like your best employee: books the job, fixes the problem, takes the message.
3. You only hear what mattersHot leads, urgent issues, and one daily briefing. Nothing else interrupts your day.
Who we are: we're Smart Tek of Long Island, a working smart-home and AV company. We were missing calls on job sites too, so we built an AI team for our own business first. SmartHorizon.AI is that same team, ready for yours. Our story ↓
78%
of customers say they've abandoned a business after one unanswered call
CallRail, 2025
21%
call a competitor next, immediately, the same day
CallRail, 2025
8×
more likely to convert when a lead is answered within 5 minutes
InsideSales, 2021
+

SmartHorizon.AI doesn't replace your people. It takes the phones, the follow-ups, and the repeat questions off their plate. Your team keeps doing the work only they can do, and every customer still gets a fast, real answer.

Saturday, 9 PM

A customer's system goes down. Instead of a missed call, they get a real conversation — someone who tries the obvious fixes and knows exactly when to say "this needs a technician." By Monday, it's already logged and waiting on your desk.

A new hire's first week

They ask how something's supposed to be done. Instead of hunting down whoever trained you five years ago, they ask SmartHorizon.AI — and get the same correct answer, every time, at 2pm or 2am.

A quiet Tuesday afternoon

Three customers call within twenty minutes. All three get a real conversation, not a hold queue — and by the time anyone checks in, all three are logged, sorted by urgency, ready to act on.

Stop missing calls this week.

Build your team in 2 minutes, hear it work, and use it free for 45 days. No contract, keep your number.

Start your 45 free days▶ Hear a real call📞 Call Dawn live
Type it in and every demo on this page becomes yours.

Built for businesses where every call is a job.

Tap your trade. The calculator, demo calls, and examples adapt to it.

Meet your first five hires

Tap any card to see what they actually do.

June
Front Desk
Answers every call, every time. Routes it or takes a message — no runaround, no hold music.
Tap to read more
Sloane
Tech Support
Walks customers through problems step by step, and knows exactly when it needs a technician on-site.
Tap to read more
Foreman
The Boss
Watches everything happening across the business and tells you what actually matters — nothing buried, nothing missed.
Tap to read more
Coach
SOPs & Training
The one place "how do we do this?" gets answered the same, correct way — for new hires and veterans alike.
Tap to read more
Dolores
HR
Answers everyday policy questions honestly, and knows exactly when something's serious enough to go straight to you.
Tap to read more

Need more hands? Add a department anytime (founding prices):

Hank · Dispatcher · $89 Marcy · Accounting · $79 Becky · Collections · $79 Dean · New Business · $99 Grace · VIP Concierge · $99 Lou · Vendor Liaison · $89

The whole crew

Seventeen AI teammates, one for every desk in a busy service business. Three are on the phones today. The rest are joining as we finish training them.

Front row: working now. Back row: joining soon. Every one of them is AI, and they’ll always tell callers so.

Front office

Talks to your customers

June and Sloane answer calls and texts, take care of questions, book the work, and troubleshoot problems.

Back office

Keeps the business running

Foreman, Coach, Dolores and any add-ons handle the follow-up, the crew’s questions, policies, money, and your daily briefing.

You don't overhaul anything. You just turn it on.

No new system to learn, no months-long rollout — SmartHorizon.AI slots in behind what you're already doing.

It learns your business

Your services, your customers, your existing procedures — not a generic script.

It goes to work

Answering calls, supporting customers, keeping records straight — 24 hours a day, starting day one.

It hands you the wheel

Anything real — money, a promise, a serious issue — comes straight to you. It never decides that on its own.

A day in the background at your business
You run your day. It runs everything around it.
6:00 AM
0calls answered
0texts sent
0tickets & notes logged
0times it needed you

Every conversation, routed the right way

Calls in, calls out, texts both ways — one system that always knows exactly where a conversation belongs next.

reaches out too: confirmations & remindersA call or textcomes in, any hourFront Deskanswers in real timeYour teamlive transfer, never a dead endTech Supportfixes it, or opens a ticketYour dashboardmessage logged and sortedText follow-upsummary, ticket #, reschedule→ technician dispatched only when needed A call or textcomes in, any hourFront Deskanswers in real timeYour teamlive transferTech Supportfixes it or opens a ticketYour dashboardmessage logged and sortedText follow-upsummary, ticket #, reschedule

Answered instantly

Every incoming call is picked up in real time by your Front Desk role — no hold music, no voicemail, any hour of the day or night.

Connected live

When a caller needs a specific member of your team, the call transfers straight through — a live handoff, never a dead end.

Solved by tech support

Technical questions route to your 24-hour tech support role, which walks the caller through it, opens a ticket automatically, and escalates the moment a technician actually needs to be dispatched.

Followed up by text

Every call can close with a text — a summary, a ticket number, a link to reschedule. Customers can reply, or start a tech-support conversation by text instead of calling in at all.

Reaches out too

It doesn't just wait for the phone to ring. Confirmations, reminders, and follow-ups go out the same way — logged, tracked, and never sent without your rules in place.

Logged on your dashboard

Anything that isn't handled live — a message, a ticket, a callback request — lands in your custom dashboard, sorted and waiting, so nothing gets missed between shifts.

+

A quick note on how we talk about this: your team means the people who already work for you. Your AI team (or SmartHorizon.AI) means the AI roles doing everything described above. And your customer is exactly who it sounds like — the person on the other end of all of it.

Why not just another AI answering service

This space isn't empty. Here's what's actually different.

A team, not a bot

Most AI answering services are one generic voice doing one job. This is five specialized roles working from the same playbook.

Guardrails, not guesses

It never invents a fact, a price, or a promise. Anything involving money or a real emergency goes straight to you or your team — automatically.

Proven on a real business

This didn't start as a pitch deck. It started as one owner's own phone problem, and it's still running there today.

A real emergency reaches you — automatically. A genuine danger signal escalates straight to the owner's phone with a briefing, and falls back to a live answering service if there's no answer. Every trigger gets logged.

The owner always has an override. A verified owner can step in, test any scenario, or take direct control any time — nothing about this is a black box, even to the people it's built for.

You stay in control

Nothing happens behind your back.

This is the part most AI companies skip. With SmartHorizon.AI you can always see what happened, why, and what’s waiting on you.

Every action on the record

Every call, text, ticket, and hand-off is logged with who did it and when. Read the transcript or play the recording anytime.

Big decisions wait for you

Prices, discounts, refunds, schedule promises, anything with money or risk on it gets prepared, then waits for your OK.

Pause it anytime

One tap pauses your AI team and sends calls wherever you choose. Turn it back on when you’re ready.

You set the rules

Your hours, your prices, your way of handling things. Change them in plain English, and the team follows them on the next call.

These always come straight to you (or your people):

Your business stays your business.

You're trusting us with your customers, your prices, and how you run things. Here's exactly what happens to all of it.

Only your people see it

Your account is walled off from every other account. Nobody at SmartHorizon.AI opens your calls, customers, or files. If you ask us for help, you grant access, it's time-limited, and it shows up in your Activity log.

Never sold, never used to train AI

Your data isn't sold, shared for marketing, or used to train anyone's AI models. It's used for one thing: running your team.

Locked down end to end

Encrypted in transit and at rest, on hardened servers, with two-step login for every user and a log of every access.

Yours to take with you

Export your customers, call history, and scripts anytime. When you leave, take it all. Ask us to delete it and it's gone for good.

The plain truth about the AI part. To answer your calls, your AI team has to understand them. That work is done by machines, through a short list of vetted providers held to these same rules and named in our privacy policy. People don't read it. We'd only ever hand anything over if the law requires it, and we'll tell you first whenever we're allowed to.

Where this actually sits in the market

From $29/month call-answering apps to enterprise contact-center seats costing thousands — here's the whole spectrum, and where SmartHorizon fits into it.

Monthly cost vs. how much it handles on its own
Answering appsEnterprise platforms, priced for 5 seats, before salaries (* minimums apply)SmartHorizon.AI
See the full comparison8 platforms · prices · what you still need
The budget end — good at one thing: answering the phone
Service
Starting cost
What it actually does
Dialzara
$29/mo60 min included
Answers calls, takes messages
Rosie
$49/mo250 min included
Answers calls, takes messages
Posh (AI + live)
$130/mo50 mixed AI/live min
Answers calls, live-agent backup
The enterprise end — powerful, and priced like it
Platform
Starting cost
What you still need
Five9
$119–159/seat/mo50-seat minimum
A paid employee in every one of those seats
Genesys Cloud CX
$75–240/user/mo~$2,000/mo minimum
A paid employee in every one of those seats
NICE CXone
$110–249/user/mo
A paid employee in every one of those seats
Talkdesk
$85–225/user/mocustom enterprise pricing
A paid employee in every one of those seats
ServiceTitan ("Titan Intelligence")
$125–398/tech/mo+ Pro add-on for AI voice
The full ServiceTitan platform underneath it, plus staffed dispatch
SmartHorizon.AI
$49–399/mo + usage
Nothing else — it is the team
i

Everything on the budget end does one job: answer the phone. Everything on the enterprise end is a routing and AI-assist tool sitting on top of a staff you still have to hire, train, and pay — often across dozens or hundreds of seats. SmartHorizon.AI is the only one on this page built to grow into a full back office: it starts with front desk and tech support, with management oversight, training, and HR coming next, all working as one organization. It doesn't sit on top of your headcount, and it isn't limited to picking up the phone — it's built to work alongside whoever you already have.

Built for small and mid-size businesses first — but the same model works for a company at any size that's ready to run leaner without cutting into service quality. Fewer people doing repetitive work, the same attentive experience for every customer, and a lot less overhead standing between the two.

See what this is actually costing you

Move the sliders to match your business. The numbers update live.

Revenue left on the table, per year
$180,000
missed calls × average job value × 12 months. That's before counting the hours it would take to chase each one down.
That's $0 an hour, around the clock. $0.00 gone since you opened this page, at a typical shop's numbers.
Set each role, see people vs. AI side by side, and the gap over 3 years.
Salaries: BLS national medians (May 2024), fully loaded with ~30% payroll tax and benefits, before recruiting, training, or turnover. AI: SmartHorizon Lite at $129/mo covers Front Desk and Tech Support (≈$6,500/yr with typical usage); roles coming after beta are estimated at about $89/mo each. Every field is editable.

One screen. Your whole team.

Every role reports into a single command center. Click a scenario below and watch it move through the system, start to finish.

▶ Run a scenario
Your Company — Command Center
Today
Activity
3need your yes
18calls handled today
1flagged for review
0emergencies
Calls handled today, by hourFront Desk Tech Support
Front Desk — online
Tech Support — online
The Boss — online
SOPs & Training — online
HR — online
8:55 AMAwaiting your approval: a discount request from a repeat customer
9:22 AM Tech Support resolved a Wi-Fi issue in 4 minutes
9:41 AM Front Desk logged a new ticket — routine, no action needed▋
Mon HR answered 2 policy questions, no escalation needed
Sun The Boss flagged a pattern: 3 late-delivery complaints this week
Sat SOPs & Training answered a new hire's install-order question
Sat Front Desk handled 6 after-hours calls, 0 missed▋
Simulated for demonstration — the interface itself is currently in development.

Is this for you? Plain answers.

For anyone who'd rather read than click around.

Why a business needs this

Every unanswered call is a customer deciding whether to wait for you or call someone else — and most don't wait. Hiring enough people to cover every hour, every weekend, and every rush is the only other fix, and for most small businesses it's out of reach.

This covers those hours. Your people keep doing the work only they can do; the phones, the follow-ups, and the repeat questions stop landing on them.

What it costs, in plain words

Plans start at $49 a month for June alone, or $129 for June and Sloane with 300 minutes of calls included. Past that, it's $0.60 a minute. No per-seat fees.

Example: a shop taking about 15 calls a day at 3 minutes each uses roughly 990 minutes a month — about $543 all in on Lite. That's less than one week of a full-time receptionist's pay.

It's a fit if…

  • Calls come in while you're on a job, on a ladder, or asleep.
  • A missed call usually means a missed job.
  • You answer the same ten questions every week.
  • You want to grow without adding payroll first.

It's probably not for you if…

  • You get a handful of calls a month.
  • Someone already answers every call, every hour, and loves doing it.
  • Your callers need licensed advice — legal, medical, financial — on the first call.
  • You want a robocaller for cold marketing. This doesn't do that.
Customer #1

Smart Tek of Long Island

A working smart-home and AV integrator in Smithtown, NY — and the business this was built inside. Its front desk and tech support already run on it, on real customer calls. Before-and-after numbers get published here as they come in.

Visit Smart Tek of Long Island

About reviews: we'll only show reviews from real clients, in their own words. We don't write our own.

How it's priced

One flat platform fee, plus the minutes you actually use. No per-seat fees, no contract, and your first 45 days are free.

Beta pricing

Start small. Add more when you're ready.

Front Desk
$49/mo
June answers every call and text, 24/7
100 minutes included
SmartHorizon LiteRecommended
$129/mo
June and Sloane: front desk and tech support, working together
300 minutes included
Complete TeamComing soon
$399/mo
Adds The Boss, SOPs & Training, and HR
500 minutes included
Every plan: $0.60 a minute past your included minutes
  • Setup and training on your business, included
  • Your Command Deck on desktop and phone, plus a field app for your techs
  • Text follow-ups, tickets, and call summaries
  • Keep your current phone number
  • First 45 days free, $0 to start, no contract
Build your teamCompare to staffing it
Estimate your month
8
3
≈ 990 min / month22 workdays
490 extra × $0.60$294
All in≈ $543/mo
Coming after beta
  • The Boss, your daily briefingSoon
  • SOPs & TrainingSoon
  • HRSoon
  • DispatcherSoon
  • Accounting & CollectionsSoon
  • New BusinessSoon
Want one early? Tap "Notify me" when you build your team.

It costs nothing to find out.

We're confident enough to let your AI team earn its keep before you pay a cent. If it doesn't save you more than it costs, walk away.

  1. TodayBuild your team and add a card to hold your spot. You pay $0.
  2. Day 30We remind you by email and text that your first bill is coming, with a summary of everything your team handled.
  3. Day 45Do nothing and billing starts at your team's monthly rate. Or suspend or cancel with one click. No fee, no call, no hard sell.
$0for 45 days

Use your whole plan free

Your full plan, working on real calls, for 45 days. Not a stripped-down trial. If it's not for you, cancel before day 45 and you owe nothing.

12months

Step away, nothing's lost

Suspend anytime and we keep your team, scripts, and history saved for a full year. Come back and pick up exactly where you left off.

1month free

Refer a business, get a month free

Once you're a member, every business you refer that stays past its 45 days earns you a free month of your plan. They get an extra month free too. Credits stack.

IncludedAt no extra cost

  • Setup, configuration, and training on your business
  • Command Deck on desktop and phone
  • Field app for your techs, unlimited users
  • Keep your current phone number
  • The daily briefing and every update we ship

DiscountedFor getting in early

  • Your first 45 days, completely free
  • Beta pricing, locked for your first 12 months
  • A free month for every referral that sticks

UsageThe only part that grows

  • 100 to 500 minutes included, depending on your plan
  • $0.60 a minute after that, across all roles
  • You see every minute on your Command Deck, live

See your exact price in two minutes.

Pick your trade, name your team, and preview your own Command Deck.

Build your team
Pricing shown is our current starting price and may change. Minutes are counted across all roles combined. Free period covers your team's included minutes; minutes past that are billed at $0.60. Billing starts on day 46 unless you suspend or cancel first. Each referral credit equals one month of your current plan, applies to your SmartHorizon.AI bill, and has no cash value.

Built to stay on the right side of the rules

AI phone and text systems are already regulated, and the rules keep getting more specific. This is built around that from day one, not bolted on after the fact.

On the phone. Every call states plainly who's calling and what business it's for — the standard the FCC held AI-generated voices to when it confirmed, in 2024, that they're treated the same as any other artificial or prerecorded voice under the TCPA. Outbound calls placed with an AI voice need the recipient's consent first. Answering a call someone placed to you — most of what this does — falls outside that rule entirely.

By text. Every text program runs on the same rules carriers already enforce: clear opt-in before the first message, "message and data rates may apply" spelled out, and a reply of STOP honored immediately and automatically — every time, no exceptions.

On your website. Regulators increasingly expect that same opt-in and opt-out choice to be visible somewhere a customer can find it before they ever call. If your site doesn't have that yet, getting it added is part of setup — not one more thing left for you to chase down.

The honest part. None of this is about hiding what's answering the phone. It says so, plainly — the same way it would if a person answered and said "you've reached our office," because they have. This is a compliance posture, not a disguise.

General information, not legal advice. Federal rules here are settled; state rules are still multiplying and vary by jurisdiction — review your specific setup with your own attorney before launch.

The questions every owner asks first

Straight answers, before you have to ask.

Will my customers know they're talking to AI?

Yes. It says so plainly, right in the greeting. Nothing here is built to trick anyone — it's built to make sure nobody reaches a voicemail box when they needed a real answer.

Does it sound like a robot?

No — it's a natural, conversational voice that talks the way your best front-desk person would. Honestly, the fastest way to judge is to hear it: ask us for a live demo call.

What happens when it can't handle something?

It hands off instead of guessing. That means a live transfer to someone on your team, a ticket for tech support, or a message waiting on your dashboard. A genuine emergency goes straight to the owner's phone, with a live answering service as the backup.

What if it's not for me?

Then it costs you nothing. Your first 45 days are free. We remind you at day 30, and you can suspend or cancel with one click anytime before day 45. If you step away later, we keep your team, scripts, and history saved for 12 months so you can pick up exactly where you left off.

Who can see my data?

You and the people you add to your account. Nobody at SmartHorizon.AI opens your calls, customers, or files unless you ask us for help, and that access is time-limited and logged. Your data is never sold or used to train AI. You can export it anytime and take it with you when you leave. How we protect it

Why do you need a card if the first 45 days are free?

It holds your spot and keeps your service running without a gap if you decide to stay. Nothing is charged for 45 days, you get a reminder at day 30, and cancelling before day 45 means you're never billed.

How do referral credits work?

Once you're a member, refer another business. When they stay past their first 45 days, you get a free month of your plan, and they get an extra month free too. There's no cap, so a few referrals can cover a few months.

Do I have to change my phone number?

In most setups, no. Your existing number forwards to it, so customers keep calling the number they already know.

How does setup work?

It's built around your real services, prices, policies, and procedures first — then tested against real scenarios before it ever answers a customer. Most businesses start with after-hours calls only, review every conversation, and expand from there.

Can I start small?

Yes. Start with just June, our front desk, at $49 a month, or June and Sloane together on Lite. More roles, like HR, training, and dispatch, open up after beta, and you only add them when your business actually needs them.

Is there a long-term contract?

No long-term contract is required. It has to earn its place every month.

Who owns the call records?

You do. Call logs, transcripts, and tickets belong to your business and live in your dashboard.

Who's behind this

Shawn Ostrofsky — Founder

President of Smart Tek of Long Island, a working smart-home and AV integration company serving Long Island, NYC, and the Hamptons. SmartHorizon.AI is built and backed by that same company — not a concept-stage idea looking for its first customer, but a system already running inside one.

Every call answered. Every customer followed up.
Starting today, for $0.

Build your team in two minutes and use it free for 45 days. If it doesn't pay for itself, cancel with one click and owe nothing.

Build your team Book a demo Call 631-257-3051

Talk to us

Tell us a little about your business and we'll set up a demo built around how your calls actually come in.

Interested in
Call Dawn, live631-257-3051 · our AI answers
Sales & demossales@smarthorizonai.com
Client supportsupport@smarthorizonai.com
General questionsinfo@smarthorizonai.com

Smart Tek of Long Island Inc. · Smithtown, NY

Start 45 days free📞 Call Dawn

Draft — effective September 2026. To be reviewed by an attorney before launch.
0:00
Sample script for demonstration. Real voice recordings coming soon.